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Retail Store Policies

Unused yarn with original labels and reciept is returnable for 60 days for store credit only. No cash or credit card refunds. Sale merchandise is NOT returnable. We cannot accept returns for books, patterns or needles. We appreciate your cooperation.

Online Store Policies

Domestic Shipping:
Shipping across the Continental United States is a flat $5.00 for each order under $25, and FREE over $25. We apologize, but we cannot ship to P.O boxes.

International Shipping:
Once we receive your order we will e-mail you to advise of the cost of shipping outside the USA. You will then be able to pay for the shipping charges through our special orders page. To get an idea on international shipping costs please visit
USPS.COM to calculate postage. Please remember we will wait for your reply before proceeding with the order. We must hear from you within 10 days If you choose not
to go ahead, we will refund your money and cancel the transaction.

Payment:
For ease and security, we accept credit cards for our online store, and we use UPS for shipping your orders.

Have additional questions? Contact us at yarn@yarnlady.com
Thank you for your understanding.

 


Yarn Lady (949) 770-7809 23052 Lake Forest Drive C1, Laguna Hills, CA 92653

©2009 Yarn Lady, Inc. All rights reserved.